> ## Documentation Index
> Fetch the complete documentation index at: https://docs.stenox.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Stenox

"og:title": "Stenox Docs"

## We're Here to Help

Having issues or questions about Stenox? Here's how to get support.

<CardGroup cols={2}>
  <Card title="Send Feedback" icon="microphone" href="/support/feedback">
    Dictate your feedback directly in Stenox — it gets transcribed and sent to us.
  </Card>

  <Card title="Email Support" icon="envelope">
    Contact us at [support@stenox.app](mailto:support@stenox.app)
  </Card>

  <Card title="Documentation" icon="book">
    Browse our comprehensive guides right here.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/guides/troubleshooting">
    Common issues and solutions.
  </Card>
</CardGroup>

## Quick Links

### Getting Started

<CardGroup cols={2}>
  <Card title="Installation" icon="download" href="/installation">
    Download and set up Stenox.
  </Card>

  <Card title="First Dictation" icon="play" href="/first-dictation">
    Your first voice-to-text experience.
  </Card>
</CardGroup>

### Configuration

<CardGroup cols={2}>
  <Card title="Providers" icon="server" href="/providers/overview">
    Choose transcription and AI providers.
  </Card>

  <Card title="Profiles" icon="sliders" href="/profiles/overview">
    Customize settings per context.
  </Card>

  <Card title="BYOK Setup" icon="key" href="/setup/byok-configuration">
    Configure your own API keys.
  </Card>

  <Card title="License" icon="id-card" href="/setup/license">
    Activate your license.
  </Card>
</CardGroup>

### Features

<CardGroup cols={2}>
  <Card title="Vocabulary" icon="book" href="/setup/vocabulary">
    Custom word replacements.
  </Card>

  <Card title="System Prompts" icon="message" href="/profiles/system-prompts">
    Customize AI behavior.
  </Card>

  <Card title="File Transcription" icon="file-audio" href="/setup/file-transcription">
    Transcribe audio and video files.
  </Card>
</CardGroup>

## Troubleshooting

Before contacting support, try these common solutions:

<AccordionGroup>
  <Accordion title="No text appearing after dictation" icon="text-slash">
    * Check Accessibility permission: System Settings → Privacy & Security → Accessibility → Stenox enabled
    * Click in a text field before dictating
    * Restart Stenox

    [Full troubleshooting guide →](/guides/troubleshooting#no-text-appears-after-dictation)
  </Accordion>

  <Accordion title="Hotkey not working" icon="keyboard">
    * Check for conflicting apps (Spotlight, Alfred, Raycast)
    * Try a different hotkey in Settings
    * Verify Stenox is running (icon in menu bar)

    [Full troubleshooting guide →](/guides/troubleshooting#hotkey-not-working)
  </Accordion>

  <Accordion title="API key errors" icon="key">
    * Verify the complete key was copied
    * Check key is active in provider dashboard
    * Try creating a new API key

    [Full troubleshooting guide →](/guides/troubleshooting#api-key-errors)
  </Accordion>

  <Accordion title="Slow processing" icon="clock">
    * Use a cloud provider for faster results
    * Try smaller local models (base.en instead of small.en)
    * Skip AI enhancement for fastest output

    [Full troubleshooting guide →](/guides/troubleshooting#slow-processing--long-wait-times)
  </Accordion>
</AccordionGroup>

[View all troubleshooting topics →](/guides/troubleshooting)

## Contact Support

If you can't find an answer in the documentation:

### In-App Feedback (Recommended)

The easiest way to contact us:

1. Open Settings → **About** → **Send Feedback**
2. **Dictate your issue** — speak naturally
3. Your message is transcribed and sent automatically

Or use the feedback hotkey: **Right ⌘ + Right ⌥** from anywhere.

<Tip>
  Using the in-app feedback lets you describe your issue naturally with your voice — much easier than typing!
</Tip>

[Learn more about sending feedback →](/support/feedback)

### Email

Email us at [support@stenox.app](mailto:support@stenox.app)

**Please include:**

* Description of the issue
* Steps to reproduce
* macOS version (About This Mac)
* Stenox version (Settings → About)
* Provider you're using

## Response Times

We aim to respond to all support requests within 24-48 hours on business days.

For urgent issues, include "URGENT" in your subject line.