We’re Here to Help
Having issues or questions about Stenox? Here’s how to get support.Send Feedback
Dictate your feedback directly in Stenox — it gets transcribed and sent to us.
Email Support
Contact us at [email protected]
Documentation
Browse our comprehensive guides right here.
Troubleshooting
Common issues and solutions.
Quick Links
Getting Started
Configuration
Providers
Choose transcription and AI providers.
Profiles
Customize settings per context.
BYOK Setup
Configure your own API keys.
License
Activate your license.
Features
Vocabulary
Custom word replacements.
System Prompts
Customize AI behavior.
File Transcription
Transcribe audio and video files.
Troubleshooting
Before contacting support, try these common solutions:No text appearing after dictation
No text appearing after dictation
- Check Accessibility permission: System Settings → Privacy & Security → Accessibility → Stenox enabled
- Click in a text field before dictating
- Restart Stenox
Hotkey not working
Hotkey not working
- Check for conflicting apps (Spotlight, Alfred, Raycast)
- Try a different hotkey in Settings
- Verify Stenox is running (icon in menu bar)
API key errors
API key errors
- Verify the complete key was copied
- Check key is active in provider dashboard
- Try creating a new API key
Slow processing
Slow processing
- Use a cloud provider for faster results
- Try smaller local models (base.en instead of small.en)
- Skip AI enhancement for fastest output
Contact Support
If you can’t find an answer in the documentation:In-App Feedback (Recommended)
The easiest way to contact us:- Open Settings → About → Send Feedback
- Dictate your issue — speak naturally
- Your message is transcribed and sent automatically
- Description of the issue
- Steps to reproduce
- macOS version (About This Mac)
- Stenox version (Settings → About)
- Provider you’re using